Aerial view of a Caribbean coastline with beachfront hotels

More time for your guests.

Agents that handle bookings around the clock, turn reviews into decisions and control kitchen purchasing and costs.

3 scenarios · Tourism, hospitality and F&B Scroll

Operations today

Guest experience is built in service, not in the back office.

Bookings, reviews, inventory and reconciliations take time away from teams that should be serving guests.

Unanswered messages

Inquiries and bookings arriving after hours via WhatsApp and social media.

Scattered reviews

Comments on Google, TripAdvisor and social media that nobody consolidates.

Blind kitchen costs

Purchasing, waste and cost per dish calculated at month-end.

Too many platforms

POS, delivery and online travel agency sales reconciled by hand.

Scenarios

Three processes an agent can run today.

Every scenario starts from a real process and is adapted to your rules and systems in the Binaria Scan.

Scenario 01

Booking agentActive

23:12Received an availability request for 4 guests
23:12Checked the booking system and offered 2 options
23:14Confirmed the booking and sent the details to the guest
23:14Saved preferences: anniversary, terrace table

Tourism, hospitality and F&BBooking agent

24/7 bookings and guest service on WhatsApp

The problem. A group of hotels and restaurants receives inquiries and bookings via WhatsApp, Instagram and phone, many after hours. Those not answered in time go to the competition.

1Answers availability, rate and service questions in seconds.
2Books directly in your system, with a deposit when needed.
3Remembers each guest's preferences and special occasions.
4Escalates groups, events and special cases to the team.

Connects withWhatsApp BusinessInstagramBooking systemPayment gateway

Expected impact

<1 minresponse time

+20%direct bookings

24/7service without extra shifts

Scenario 02

Reviews agentActive

07:00Collected 326 new reviews from Google, TripAdvisor and social media
07:02Classified each comment by topic, sentiment and location
07:03Spotted a rise in wait-time complaints at one location
07:05Sent each manager a summary with real examples

Tourism, hospitality and F&BReviews agent

Smart review dashboard

The problem. A chain receives hundreds of reviews and comments every week across platforms. Nobody can read them all, and recurring complaints surface only after they have hurt the rating.

1Collects reviews and comments from social media and platforms.
2Classifies each comment by topic, sentiment and location.
3Detects trends, recurring complaints and sudden shifts.
4Summarizes what matters for each manager, with real examples.

Connects withGoogleTripAdvisorInstagram and FacebookDelivery platforms

Expected impact

100%of reviews read and classified

Dailysummary per location

Hoursnot weeks, to spot a problem

Scenario 03

Kitchen cost agentActive

22:30Matched the day's sales with 84 standard recipes
22:32Calculated theoretical usage against actual inventory
22:33Found 12% protein waste at one location
22:35Generated tomorrow's suggested supplier order

Tourism, hospitality and F&BKitchen cost agent

Kitchen purchasing and inventory with recipe costing

The problem. Restaurants buy based on the chef's experience and calculate cost per dish at month-end. Waste and supplier price increases eat into margin before anyone notices.